You discover how to return your purchases at MargheritaB for free. Before proceeding, make sure that your goods have all the requisites to be returned by reading the notes on the appropriate pageReturns and Refunds .

All items purchased on the Margherita B. website can be returned free of chargeexclusively through GLS courier .

The return of the products must be made no later than 14 days from the date of arrival of the order.

 

 

HOW TO PROCEED

 

1. FILL IN THE RETURN MANAGEMENT FORM, present in the package received, in all its parts, in a legible manner. Pay particular attention to fill in the upper left area , with your data. In case you no longer have the original return management module, you can download it clicking here.

 

2. The items must be returned in the same condition in which they were received, it is necessary to keep the tag (if present). Pack the goods in a box, so as to ensure safe transportation.

ATTENTION! Returned products must not have been worn, washed or altered in any way and must not be dirty. If these conditions are not respected, the product in question will be returned to the sender. In the event that the customer should receive a non-compliant or dirty item from the beginning, he will be required to notify about the problem before proceeding with the return.by writing an e-mail to shop@margheritab.it ; in the absence of such communication we will proceed with the return of the garment itself to the sender and no refund will be made.

 

3. LABEL THE PACKAGE , by filling in the appropriate label (download now) or copy thelabel writing text on a sheet, if you don't have a printer. Stick the sheet on the package.

 

4. PRINT AND FILL IN THE TRANSPORT DOCUMENT to be delivered to the courier (download now). If you do not have a printer, you can manually copy the texts onto a sheet.

 

5. Book the return collection by accessing the GLS courier website via the following link:BOOK A RETREAT.

In order to book the collection, you must register an account on the site, if you have not already done so, here are the instructions to follow to register on the GLS site:

- Click on REGISTER.

- Choose if you are an INDIVIDUAL or a COMPANY.

- ENTER THE NAME AND SURNAME PRESENT ON THE INTERCOM AND THE CORRESPONDING STREET.

- Enter a VALID E-MAIL ADDRESS that will be used to activate your GLS account you are creating.

- Create a USERNAME that you will easily remember.

- Create a PASSWORD: it must contain at least 8 characters, including letters, numbers and at least one special character (#,, &, $ or%)..

- Once the email is received, click on the link to confirm registration .

- After verifying the registration, log inby clicking here

- insert in the area "REGISTERED GLS CUSTOMER NOT SUBSCRIBED" username and password invented earlier:

 

 

 

HOW TO MAKE THE RESERVATION OF THE WITHDRAWAL ONCE LOGIN ON THE GLS SITE:

 

- From the home page, AFTER LOGIN, select the item request a withdrawal.”.

- Fill in the fields and choose the day and (approximate) pickup time you prefer.

- Select the ASSIGNED PORT (to be paid by the recipient) in order to take advantage of the free collection.

- If the booking is successful you will receive a confirmation email from GLS within 30 minutes.

 

For more information write to us at shop@margheritab.it